MAIN FEATURES
SAT 2000, SIMPLICITY OF USE, CONNECTIVITY, PROVED RESULTS
For all Contact Centers, SAT2000 is the backbone of the Activity Reporting no matter the size of your contact center.
For more than fifteen years, Lodia has been developing SAT2000 which now equips the largest French and international companies.
SAT2000 is an original solution for designing, managing, generating and distributing historical contact center reports with different ACD solutions:
- AVAYA NORTEL (ACM5, CC6, CC7, AACC, ACCS pour IP Office)
- ALCATEL
- AASTRA (ACP)
- CISCO (UCCX, UCCE, PCCE)
- COSMOCOM
- ENGHOUSE
- FCC
- GENESYS Cloud
- CloudIVR
Data utilization via Excel, Automation and Customization.
SAT2000 is a stand-alone system, managed by programmed tasks. It requires virtually no intervention, once it is set up on a site.
SAT2000 reports are provided in EXCEL files; They are intuitive, simple to understand and easy to use as data sources organized as tabs (distribution, agent performance, calls, chats, emails …)
The Lodia Expertise
LODIA has developed an expertise in reporting for contact centers.
We know the challenges that our clients and prospects are facing and we are here to help them with our solutions.
The experience that we have gathered whilst solving complex reporting issues is an important asset. We use this experience when we face similar problems on identical technical platforms as well as on other technical platforms.
